Last updated: August 7, 2026
These are commitments Chimbaa makes to every customer, built into how the platform works, not just words on a page.
1. Reviews Are Real
- We do not allow sellers or anyone else to pay for, trade for, or otherwise manufacture reviews on Chimbaa.
- Verified purchase reviews are prioritized, and we actively monitor for review manipulation rather than waiting for outside pressure to act.
- A seller caught buying or trading reviews is removed from the platform, not just warned.
2. Cancellation Is as Easy as Signup
- If Chimbaa ever offers a subscription, membership, or recurring charge of any kind, canceling it will take the same number of steps as signing up for it.
- We will not use discount offers, guilt messaging, or repeated confirmation screens to slow down or discourage a cancellation.
- No customer will be enrolled in a recurring charge without a clear, separate action confirming they want it.
3. Sellers Are Vetted, Not Just Onboarded
- Sellers on the Chimbaa marketplace go through identity and business verification before they can list.
- We investigate counterfeit and misrepresentation complaints directly rather than routing customers back and forth between us and the seller.
- Sellers with a pattern of counterfeit goods, misleading listings, or unresolved complaints are removed from the platform.
4. Substitutions and Fulfillment Are Honest
- If you decline substitutions on an order, no substitution will be made or charged, full stop.
- If an item is out of stock, you will be told before checkout completes, not after.
- Order and delivery status reflect what's actually happening, not an optimistic estimate.
5. Support Resolves Problems, Not Just Tickets
- Customer support is measured on whether your problem actually got solved, not on how fast the chat window closed.
- You will not be routed through a bot loop with no path to a real person when a real person is what you need.