Privacy Policy

Effective Date: August 6, 2026

This Privacy Policy explains how Chimbaa ("Chimbaa," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our website, create an account, or purchase products from us or from independent third-party sellers on our platform ("Marketplace Sellers") (collectively, the "Services"). This Policy applies to customers located in the United States. By using our Services, you agree to the practices described in this Policy.

1. Information We Collect

We collect the following categories of information in connection with your use of our Services:

Contact information: name, email address, phone number, shipping and billing address.
Order information: items purchased, order history, order value, and transaction details.
Payment information: payment card details or other payment method information, processed through our third-party payment processor. We do not store full payment card numbers on our own servers.
Account information: username and password, if you create an account with us.
Device and usage information: IP address, browser type, device type, pages viewed, and how you interact with our website, collected automatically through cookies and similar technologies.
Communications: information you provide when you contact customer support, submit a return, or otherwise communicate with us.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including payment processing, shipping, and delivery.
To communicate with you about your order, such as order confirmations, shipping updates, and delivery notifications.
To respond to customer service inquiries, process returns or exchanges, and resolve disputes.
To maintain and improve our website, prevent fraud, and secure our Services.
To comply with legal obligations, including tax, accounting, and recordkeeping requirements.

We do not use your email address or other contact information for marketing purposes. We do not send newsletters, promotional emails, or abandoned cart messages. Communications from Chimbaa are limited to those necessary to complete and support your transaction.

We do not sell your personal information. We share personal information only in the following limited circumstances:

Marketplace Sellers: when you purchase a product from a Marketplace Seller, we share the information necessary to complete that transaction — such as your name, shipping address, and order details — with the Marketplace Seller so they can fulfill your order and provide related customer support. Marketplace Sellers are independent businesses and are responsible for how they handle the information shared with them for this purpose. See Section 4 below for more detail.
Service providers: with third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping and logistics, and website hosting. These providers are only permitted to use your information to provide services to Chimbaa.
Legal compliance: when required to comply with applicable law, regulation, legal process, or governmental request.
Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our business, in which case personal information may be transferred as part of that transaction.
With your consent: in any other circumstance where you have given us your explicit consent to share your information.

4. Marketplace Sellers

Chimbaa operates both as a direct retailer and as a marketplace platform that enables independent Marketplace Sellers to list and sell products to you. When you purchase a product from a Marketplace Seller:

We share the information needed to complete your order — typically your name, shipping address, and order/product details — with that Marketplace Seller so they can fulfill and support your purchase.
We do not share your full payment card details with Marketplace Sellers; payment is processed through Chimbaa's payment processor.
Marketplace Sellers are independent businesses, not part of Chimbaa, and are responsible for their own use of any information shared with them in connection with your order. We require Marketplace Sellers to use this information only to fulfill your order and provide related support, and not for their own independent marketing, but Chimbaa does not control a Marketplace Seller's internal data practices.

If you have concerns about how a specific Marketplace Seller has handled your information, contact us and we will assist in addressing the issue with that seller.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate core site functions, such as maintaining your shopping cart and remembering your login session, and to understand basic website usage and performance. You can control cookies through your browser settings; disabling cookies may affect certain website features, such as your ability to check out.

6. Data Retention

We retain personal information for as long as necessary to fulfill your order, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. Order and transaction records are typically retained in accordance with applicable recordkeeping requirements.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain uses of your information. To exercise these rights, contact us using the information in Section 10 below. We will verify your request and respond within the timeframe required by applicable law.

9. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Chimbaa 1048B Sagamore Pkwy W, STE 78 West Lafayette, IN 47906 [email protected]

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and, where required by law, provide additional notice. Your continued use of our Services after any changes constitutes acceptance of the updated Policy.