Returns Policy

To qualify for a return:

• The item must be unused, unworn, and in the condition you received it, with original tags and packaging where applicable.
• Items showing signs of use, damage not present at delivery, or missing original packaging may be denied a full refund, or may qualify for a partial refund at our discretion.
• Certain items are final sale and not eligible for return, including but not limited to: opened personal care or consumable products, intimate or sanitary goods, and items marked "Final Sale" on the product listing.

1. Log in to your Chimbaa account and go to Order History.
2. Select the item and choose "Start a Return."
3. Follow the prompts to print a return label or receive return instructions.
4. Ship the item back within 14 days of starting the return request.

If you checked out as a guest, contact [email protected] with your order number to start a return.

For items sold and shipped directly by Chimbaa:

• Once we receive and inspect your return, we will process your refund to your original payment method within 5 to 10 business days.
• Return shipping is free if the item arrived damaged, defective, or incorrect. For all other returns, a prepaid return label is provided and the shipping cost is deducted from your refund, unless the listing states otherwise.

For items sold by a third party Seller through the Chimbaa marketplace:

• The same 30 day window applies unless the Seller's listing states a different, clearly disclosed window at time of purchase.
• Returns are processed through Chimbaa's returns system, but the refund and any return shipping cost are the responsibility of the Seller in accordance with their stated return policy.
• If a Seller does not post a specific return policy, this 30 day standard policy applies by default.
• If a Seller fails to honor a valid return request, contact [email protected] and Chimbaa will step in to help resolve the dispute.

• Refunds are issued to your original payment method. We do not offer cash or check refunds.
• Shipping charges from the original order are non-refundable, except when the return is due to our error, a defective item, or an incorrect item received.
• Refunds may take an additional 3 to 5 business days to appear on your statement depending on your bank or card issuer.

We do not currently process direct exchanges. If you want a different size, color, or item, return the original for a refund and place a new order.

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at [email protected] with your order number and photos of the item. We will arrange a free return and a full refund or replacement, at your choice, at no cost to you.

If you haven't received a refund within the timeframes above, first check with your bank or card issuer, since processing times vary. If you still don't see it, contact us at [email protected] and we'll look into it.

For any return question not covered here, reach out to [email protected].